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Warranty/Return Policy

WARRANTY/RETURN INSTRUCTIONS AND POLICY:

ALL Returns are subject to prior approval and to the following:

  • This warranty program DOES NOT cover any defects due to accidents, improper fit, improper installation, improper care, negligence, normal wear and tear, the natural breakdown of colors (fading anodizing) and natural breakdown of materials over extended time and use, including rips, tears, holes, burns, pilling, and shrinking on hard parts and apparel. All Death Metal Racing products are warranted against defects in material or workmanship ONLY, for 90 days from the date of purchase. ANODIZING IS NOT COVERED UNDER WARRANTY. DUE TO THE NATURE AND PROCESS OF ANODIZING, THERE IS NO WARRANTY COVERAGE FOR COLOR MATCHING FROM PART TO PART, AND OR FADING.  THINGS SUCH AS ENVIRONMENT, SUNLIGHT, HEAT, CLEANERS, POLISHES, ETC. CAN ACCELERATE THE NATURAL BREAKDOWN OF THE COLOR and are NOT covered under warranty. Chrome plated parts have a 90 day warranty on the plating. 

  • Raw/Machine finish parts are not warrantied for surface imperfections. These imperfections include machining marks, burrs, scratches, scuffs and are not covered. These are normal with machined finish items because they are not finished products. They are made for the customer to coat, polish, plate, or run as is. 

  • Warranty is only valid with proof of purchase from Death Metal Racing or an Authorized Death Metal Racing Dealer

  • All products must have an original invoice or sales order number.

  • Product returned unopened/new in its original packaging and returned within 30 days of product ship date will be charged a 20% restocking fee, no exceptions. If 30 days have gone by since your purchase shipment date, unfortunately we cannot offer you a refund.

  • Returns will not be accepted after 30 days from original ship date.

  • "On Sale", "blemished" and "discontinued" items are final sale. NO RETURNS 

  • To be eligible for a return, your item must be in unused and in the same condition that you received it (parts cannot be installed). It must also be in the original packaging.

  • Used Product is Non-Returnable /Non-Refundable.

  • All third party (NON DEATH METAL RACING branded) products are subject to return authorization from the manufacturer within 30 days of purchase and if accepted for return, will be charged a 25% restocking fee.

  • Special Order Third Party products are Non-Returnable/Non-Refundable.

  • Custom made to order parts are NON-REFUNDABLE, for example mid-controls, powdercoated parts, custom color requests, or any parts modified from normal production parts. If product is defective or wrong part was ordered, it will be an exchange only for the same or similar product. Powdercoated part orders are done per order and are not normal parts that are kept on the shelf. There is a restocking fee on canceled powdercoat part orders. Customer will be responsible for all shipping charges to and from us.

  • Customer is responsible for any damage to product in transit back to us. We highly suggest insuring parts for full value with tracking. Returned products lost in transit will not be covered by us, that is the shippers responsibility. Insurance is highly recommended. Damaged product is subject to inspection and may be denied return depending on the damage incurred. WHEN SHIPPING AN ITEM, WE SUGGEST USING A TRACKABLE SHIPPING SERVICE - AGAIN WE ARE NOT RESPONSIBLE FOR A LOST RETURN AND WILL NOT ISSUE A REFUND.

  • All returns are inspected by DMR to ensure product was properly handled and meets the criteria provided for return and will determine approval. Products that have been abused, misused, modified, or improperly installed will not be approved for return.

  • If your refund/return is approved, then your return will be processed and a refund will be applied to your credit card or original form of payment. Refund can take 5-7 business days to process. If payment was made with Paypal, Credit Card, Sezzle, or Affirm, there will be a 5% fee. This charge is relayed due to fee’s issued by these payment processors.

  • PLEASE NOTE: If FREE SHIPPING was received at time of purchase (as most of our items are free shipping), shipping costs will be deducted from refund amount.

  • SHIPPING COST IS NON-REFUNDABLE

  • RETURN LABELS ARE NOT INCLUDED or COVERED by Death Metal Racing/Boosted Brad or any third part companies. 

  • Death Metal Racing only replaces items that have a defective material or manufacturing issue.

  • Processed refunds will generate an email advising the item was refunded and the total refunded amount. If you have not received a refund within 5-7 days of our email, we suggest you contact your bank or credit card company. It may take time before your refund is officially posted. If there is a problem with your refund, please contact us at boostedbrad@hotmail.com.

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